IT Support Engineer/System Administration (Azure Specialty)

Technical Support Fundamentals:

Upon completion of this course, students will:

• Gain a comprehensive understanding of the binary system and its fundamental role in computing.
• Demonstrate the ability to assemble a computer from the ground up, including hardware components.
• Be proficient in selecting and installing operating systems on various computer configurations.
• Develop a deep understanding of the Internet, its functionality, and its significance in modern society.
• Acquire knowledge about application development and gain insight into the inner workings of software.
• Apply problem-solving techniques and soft skills effectively in Information Technology contexts.
• Describe computer networks through a structured five-layer model, understanding their intricacies.
• Master the standard protocols involved in TCP/IP communications.
• Employ advanced network troubleshooting tools and techniques.
• Gain competence in managing network services like AD, DNS, and DHCP that are vital to network functionality.
• Comprehend cloud computing concepts, the “everything as a service” model, and cloud storage solutions.
• Efficiently navigate both Windows and Linux file systems through graphical interfaces and command-line interpreters.
• Set up user accounts, groups, and permissions, ensuring secure account access.
• Install, configure, and uninstall software on Windows and Linux operating systems.
• Configure disk partitions and manage filesystems effectively.
• Understand system processes and have the ability to manage them.
• Work with system logs and remote connection tools for efficient system administration.
• Utilize their extensive knowledge of operating systems to troubleshoot common IT issues.
• Gain Azure AZ – 900 certification

System Administration and IT Infrastructure Services:

Upon course completion, students will be equipped to:

• Gain Technical Support and fundamental Knowledge.
• Implement best practices when choosing hardware, vendors, and services for organizational needs.
• Understand the core infrastructure services that sustain organizational operations and effectively manage infrastructure servers.
• Leverage cloud computing to optimize organizational resources.
• Administer computers and user accounts using directory services, such as Active Directory and OpenLDAP.
• Make informed decisions regarding tool selection and management within the organization.
• Safeguard organizational data through effective backup and disaster recovery procedures.
• Apply systems administration expertise to enhance IT processes within organizational environments.
• Gain Azure AZ – 104 Certification