Technical Support Fundamentals:
Upon completion of this course, students will:
- Gain a comprehensive understanding of the binary system and its fundamental role in computing.
- Demonstrate the ability to assemble a computer from the ground up, including hardware components.
- Be proficient in selecting and installing operating systems on various computer configurations.
- Develop a deep understanding of the Internet, its functionality, and its significance in modern society.
- Acquire knowledge about application development and gain insight into the inner workings of software.
- Apply problem-solving techniques and soft skills effectively in Information Technology contexts.
- Describe computer networks through a structured five-layer model, understanding their intricacies.
- Master the standard protocols involved in TCP/IP communications.
- Employ advanced network troubleshooting tools and techniques.
- Gain competence in managing network services like AD, DNS, and DHCP that are vital to network functionality.
- Comprehend cloud computing concepts, the “everything as a service” model, and cloud storage solutions.
- Efficiently navigate both Windows and Linux file systems through graphical interfaces and command-line interpreters.
- Set up user accounts, groups, and permissions, ensuring secure account access.
- Install, configure, and uninstall software on Windows and Linux operating systems.
- Configure disk partitions and manage filesystems effectively.
- Understand system processes and have the ability to manage them.
- Work with system logs and remote connection tools for efficient system administration.
- Utilize their extensive knowledge of operating systems to troubleshoot common IT issues.
- Gain Azure AZ – 900 certification
System Administration and IT Infrastructure Services:
Upon course completion, students will be equipped to:
- Gain Technical Support and fundamental Knowledge.
- Implement best practices when choosing hardware, vendors, and services for organizational needs.
- Understand the core infrastructure services that sustain organizational operations and effectively manage infrastructure servers.
- Leverage cloud computing to optimize organizational resources.
- Administer computers and user accounts using directory services, such as Active Directory and OpenLDAP.
- Make informed decisions regarding tool selection and management within the organization.
- Safeguard organizational data through effective backup and disaster recovery procedures.
- Apply systems administration expertise to enhance IT processes within organizational environments.
- Gain Azure AZ – 104 Certification
